Independent Irish household guide
My bin wasn't collected: what to do
If your bin wasn't collected, check it was your collection day (bank holidays can change it), the bin was out before your collector's start time, it wasn't tagged for contamination and your account is paid up. Then report the miss to your collector by app, chat or phone, giving your account number, address, bin type and date.
Check my bin dayBefore you report it: 5 quick checks
Was it your collection day?
- Check your calendar on BinDay or in your collector’s app. Find your bin day
- Bank holiday weeks can move collections. Bank holiday bin collections
- Mr Binman lists “Incorrect collection day” and “Incorrect waste type presented” among its reasons for a missed bin. (Mr Binman: FAQ ↗)
- AES asks you to check the correct bin was left out, using your collection calendar. (AES: collection and bin queries ↗)
- Oxigen lists the wrong collection day among its reasons. (Oxigen: why was my bin not collected ↗)
Was the bin out in time?
- Start times differ by collector, so check the table below for yours.
- Greyhound: “Collections start from 6am, so a bin put out at 7am may have already been missed”. (Greyhound: missed bin collection Dublin ↗)
- Panda: “Bin collection can take place anytime from 6am – 6pm.” (Panda: my bin collection FAQ ↗)
- City Bin: “We start Household Bin Collection Services from 6:00am.” (City Bin Co: FAQ ↗)
- Oxigen: “Collection routes often begin early”. (Oxigen: why was my bin not collected ↗)
- Mr Binman lists a bin presented too late, or taken in too early before the truck arrived. (Mr Binman: FAQ ↗)
Was there a tag or sticker on the bin (contamination)?
- A bin with the wrong items in it may be left behind. Panda, for example, lists contamination as a reason to refuse a collection. (Panda: my bin collection FAQ ↗)
- Thorntons says that if your brown bin has prohibited items such as plastic, “they cannot empty it and will attach a tag to the bin telling you it was contaminated”. Remove the wrong items before your next collection. (Thorntons: FAQs ↗)
- City Bin says to call 091 787800 if a contaminated bin was not emptied. (City Bin Co: FAQ ↗)
- Not sure what goes in which bin? Recycling guide
Is your account paid up?
- Panda may refuse a collection if the account is in arrears. (Panda: my bin collection FAQ ↗)
- AES: “Payments must be made at least 48 hours before the bin collection day to ensure collection.” (AES: collection and bin queries ↗)
- Mr Binman: if your collection is tomorrow and your account isn’t paid, call 061 359000 before close of business (5pm, Monday to Friday). Payments made on collection day are not registered in time. (Mr Binman: FAQ ↗)
- Thorntons sends a text “a couple of days prior to your lift” if your account needs a top-up, and asks you to top up 24 hours before collection. (Thorntons: FAQs ↗)
- City Bin: after 30 days unpaid, the account is placed on hold and bins are not emptied. (City Bin Co: FAQ ↗)
- Oxigen lists account credit not topped up among its reasons. (Oxigen: why was my bin not collected ↗)
Could the truck get to it?
- Greyhound lists blocked access (parked cars, skips, scaffolding) and a lid that was not closed or an overfilled bin among its reasons. (Greyhound: what to do if my bin wasn’t collected ↗)
- Oxigen lists incorrect placement, weather and access issues. (Oxigen: why was my bin not collected ↗)
- Panda asks for bins at the kerbside and says it notifies customers by app or text when weather or breakdowns affect collections. (Panda: my bin collection FAQ ↗)
- Keep the bin at the kerb, clear of parked cars and closed gates, with the lid shut.
How to report a missed bin
Have these ready when you contact your collector:
- your account number
- your full address, with Eircode
- which bin was missed (general waste, recycling or compost/brown)
- the date of the missed collection
- whether a tag or sticker was left on the bin
Greyhound asks you to “Include your address and the date of the missed collection” (Greyhound: what to do if my bin wasn’t collected ↗). AES asks you to use the Missed Collections Form on its help page (AES: collection and bin queries ↗). The rest of the list is BinDay’s suggestion.
Report it the same day if you can. None of the collector pages we checked gives a reporting deadline.
How to report it, by collector
| Collector | How to report | Bins out by / window | Source |
|---|---|---|---|
| Panda | Live chat, phone or email.01 829 8992customercare@panda.ie | Any time from 6am to 6pm. Leave the bin out the night before or before 6am. | Panda: my bin collection FAQ ↗ |
| AES Recycling (formerly Bord na Móna Recycling) | Missed Collections Form on AES’s help page, phone or email.045 499444info@aesrecycling.ie | Leave the bin out the night before. | AES: collection and bin queries ↗ |
| Greyhound | Greyhound app, online chat, or the household team by phone (Monday to Friday, 8am to 6pm).01 457 7777 | Out by 6am on collection day, preferably the night before. | Greyhound: missed bin collection Dublin ↗Greyhound: what to do if my bin wasn’t collected ↗ |
| Oxigen | Check the app and texts for alerts first, then use the contact form on oxigen.ie, phone or email.0818 694 436ask@oxigen.ie | The night before (“Collection routes often begin early”). | Oxigen: why was my bin not collected ↗ |
| City Bin Co | Phone or email. For a contaminated bin that was not emptied, City Bin says to call.091 787800home@citybin.com | From 6:00am. Put the bin out by then or the night before. | City Bin Co: FAQ ↗ |
| Thorntons Recycling | Phone or email (office Monday to Friday 8am to 5:30pm, Saturday 8am to 2pm).(01) 623 5133info@thorntons-recycling.ie | Leave the bin out the night before. | Thorntons: FAQs ↗ |
| Mr Binman | Phone or the online enquiry form.061 359000 | “out from 7am the morning of collection (and the night before on Bank Holidays Saturday collections)”. | Mr Binman: FAQ ↗ |
| KeyWaste (now Keygreen) | General contact only (Monday to Friday 8:00 to 17:30, Saturday 9:00 to 13:00). No missed-bin route found.+353 1 4299846connectwithus@keygreen.ie | Not stated. | Keygreen: contact us ↗ |
| Country Clean Recycling | General contact only. No missed-bin route found.022 46848sales@countryclean.ie | Not stated. | Country Clean: contact us ↗ |
| Clean Ireland Recycling | General contact only. No missed-bin route found.0818 600 300admin@cleanirl.com | The night before. | Clean Ireland Recycling ↗ |
| Greenstar | greenstar.ie now redirects to panda.ie, so use Panda’s contact routes and confirm with Panda. | Not stated by Greenstar. See Panda. | greenstar.ie (redirects to panda.ie) ↗ |
Panda missed bin collection
- Panda says collection “can take place anytime from 6am – 6pm” and advises leaving your bin at the kerbside the night before or before 6am. (Panda: my bin collection FAQ ↗)
- It may refuse a collection if the account is in arrears, the bin was not out in time or it is contaminated. Report other missed collections by live chat, on 01 829 8992 or at customercare@panda.ie. (Panda: my bin collection FAQ ↗)
AES Recycling (formerly Bord na Móna Recycling) missed bin collection
- AES asks you to check that the correct bin was out (using your collection calendar), it was not contaminated, your account is paid up to date and the bin was left out the night before. If none of these applies, fill in the Missed Collections Form on its help page. (AES: collection and bin queries ↗)
- AES says “Payments must be made at least 48 hours before the bin collection day to ensure collection.” Its help page lists 045 499444 and info@aesrecycling.ie. (AES: collection and bin queries ↗)
AES Recycling (formerly Bord na Móna Recycling) on BinDay: calendar and contact details
Greyhound missed bin collection
- Greyhound asks you to “Include your address and the date of the missed collection” when you report it by app, online chat or on 01 457 7777. (Greyhound: missed bin collection Dublin ↗)
- It says: “In most cases, we can return to collect your bin within a couple of days”. (Greyhound: what to do if my bin wasn’t collected ↗)
- Its Dublin page says a return is “usually arranged within 2-3 working days” and “a genuinely missed collection due to crew error is collected without additional charge.” (Greyhound: missed bin collection Dublin ↗)
Oxigen missed bin collection
- Oxigen’s reasons include contamination, incorrect placement, a bin not out on time, the wrong day, account credit not topped up and human error, as well as weather and access issues. (Oxigen: why was my bin not collected ↗)
- It suggests checking the app and your texts for alerts before contacting it on 0818 694 436, at ask@oxigen.ie or through its contact form. (Oxigen: why was my bin not collected ↗)
City Bin Co missed bin collection
- City Bin says: “We start Household Bin Collection Services from 6:00am.” Leave your bin out by then or the night before. (City Bin Co: FAQ ↗)
- After 30 days unpaid, the account is placed on hold and bins are not emptied. Contact 091 787800 or home@citybin.com. (City Bin Co: FAQ ↗)
Thorntons Recycling missed bin collection
- Thorntons tags a contaminated brown bin rather than emptying it. It texts “a couple of days prior to your lift” if your account needs a top-up, and asks you to top up 24 hours before collection. (Thorntons: FAQs ↗)
- Contact (01) 623 5133 or info@thorntons-recycling.ie. (Thorntons: FAQs ↗)
Mr Binman missed bin collection
- Mr Binman’s missed-bin reasons are: incorrect collection day, incorrect waste type presented, bin presented too late, bin taken in too early, contamination, and the paid-to-date passing or no payment. (Mr Binman: FAQ ↗)
- Report a missed bin on 061 359000 or through the online enquiry form. (Mr Binman: FAQ ↗)
KeyWaste (now Keygreen) missed bin collection
- Keygreen’s contact page names Key Waste Management Ltd T/A Keygreen. It gives a general contact, +353 1 4299846 or connectwithus@keygreen.ie, but no separate missed-bin route or bin-out time. (Keygreen: contact us ↗)
KeyWaste (now Keygreen) on BinDay: calendar and contact details
Country Clean Recycling missed bin collection
- Country Clean’s contact page gives a general contact, 022 46848 or sales@countryclean.ie, and a customer login to view your calendar. It does not state a missed-bin route or bin-out time. (Country Clean: contact us ↗)
Country Clean Recycling on BinDay: calendar and contact details
Clean Ireland Recycling missed bin collection
- Clean Ireland’s FAQ says “please remember to put your bin out the night before”. Its general contact is 0818 600 300 or admin@cleanirl.com. (Clean Ireland Recycling ↗)
Clean Ireland Recycling on BinDay: calendar and contact details
Greenstar missed bin collection
- greenstar.ie now redirects to panda.ie (checked 26 October 2026), so use Panda’s contact routes and confirm with Panda. Panda’s own pages do not mention Greenstar. (greenstar.ie (redirects to panda.ie) ↗)
If it keeps happening
Keep records
Note the date and bin type each time, take a photo of the bin out with the time shown, keep any tag, and write down each report reference.
Make a written complaint to the collector
MyWaste says “your first point of contact is your service provider’s customer service department” (MyWaste: waste collection guidance ↗). If talking to the business does not fix it, the CCPC suggests you “make a formal complaint in writing” (CCPC: resolve an issue ↗, CCPC: how to complain to a business ↗).
Asking for a credit
You can ask for a credit in your written complaint. The CCPC and MyWaste pages we checked do not set out a refund for missed collections. Greyhound says “a genuinely missed collection due to crew error is collected without additional charge” (Greyhound: missed bin collection Dublin ↗).
Where to escalate
Your local authority
MyWaste says: “If you cannot resolve the dispute with the waste collection firm directly, the next step is to inform your local authority, particularly if you have concerns about the accuracy of your bin weight.” (MyWaste: waste collection guidance ↗). Find your council’s contact details.
CCPC (consumer rights)
MyWaste says that if the dispute is about the terms and agreements of service, you should contact the Competition and Consumer Protection Commission (MyWaste: waste collection guidance ↗). The CCPC helpline is (01) 402 5555 and its email is ask@ccpc.ie (CCPC: contact us ↗). It says: “While we cannot engage with businesses on individual cases, we still encourage consumers to report issues to us”, and reports help it decide where to act (CCPC: report a business ↗).
Small claims
The CCPC lists the small claims procedure as the next step if a formal complaint does not resolve it (CCPC: resolve an issue ↗). The Courts Service says: “You can make a claim if the value of your claim is €2,000 or less.” (Courts Service: small claims ↗).
Northern Ireland
nidirect says: “You should also contact your local council if your bin is missed from the normal collection.” (nidirect: bins and waste collection ↗).
Thinking of switching?
If you are weighing up another collector, you can compare collectors on BinDay. Check each collector’s own terms before you sign up.
Missed bin questions
What time do bins have to be out?
It depends on the collector. Greyhound and City Bin start from 6am. Panda collects any time from 6am to 6pm. Mr Binman recommends bins out from 7am on the morning of collection. AES, Thorntons, Oxigen and Clean Ireland advise putting the bin out the night before. Check the table above for yours.
Sources: Greyhound: missed bin collection Dublin ↗ · City Bin Co: FAQ ↗ · Panda: my bin collection FAQ ↗ · Mr Binman: FAQ ↗ · AES: collection and bin queries ↗ · Thorntons: FAQs ↗ · Oxigen: why was my bin not collected ↗ · Clean Ireland Recycling ↗
Who do I contact if my bin wasn’t collected?
Your bin collector first. MyWaste says “your first point of contact is your service provider’s customer service department.” Household collection in Ireland is run by private companies. If you cannot resolve it with the collector, MyWaste says the next step is to inform your local authority.
Sources: MyWaste: waste collection guidance ↗
Why was my bin not collected today?
The usual reasons collectors give are: the wrong day or wrong bin, the bin was out too late, contamination, an unpaid balance, or the truck couldn’t get access.
Sources: Mr Binman: FAQ ↗ · AES: collection and bin queries ↗ · Panda: my bin collection FAQ ↗ · Oxigen: why was my bin not collected ↗ · Greyhound: what to do if my bin wasn’t collected ↗
What does a sticker or tag on my bin mean?
Usually that it was contaminated. Thorntons, for example, tags brown bins with the wrong items. Take the wrong items out and put the bin out at your next collection.
Sources: Thorntons: FAQs ↗
Will they come back for a missed bin?
Some collectors say they will. Greyhound says that in most cases it can return to collect your bin within a couple of days. Ask your collector when you report it.
Can I get a refund for a missed collection?
You can ask for a credit when you make a formal complaint in writing. Greyhound says a genuinely missed collection due to crew error is collected without additional charge. The CCPC and MyWaste pages we checked do not set out a refund for missed collections.
Sources: CCPC: resolve an issue ↗ · Greyhound: missed bin collection Dublin ↗ · MyWaste: waste collection guidance ↗
My green bin is missing. What do I do?
If it wasn’t emptied, report a missed collection. If the bin itself is gone, contact your collector about a replacement. For example, Panda says replacement bins are chargeable at €40 per bin, while AES says it replaces lost, stolen or damaged bins at no extra cost.
Sources: Panda: my bin collection FAQ ↗ · AES: collection and bin queries ↗
Can the CCPC sort out my complaint?
No. The CCPC says it cannot engage with businesses on individual cases, but it encourages consumers to report issues to it. You can contact it on (01) 402 5555 or at ask@ccpc.ie.
Sources: CCPC: report a business ↗ · CCPC: contact us ↗
Prepared by BinDay from the linked collector and official pages. This page does not report a missed bin for you. Bank holiday collections · Find your bin day · Recycling guide · Council guides · Compare providers · About our sources and corrections.